Following a digital video: Casablanca security investigates complaint over delay in issuing traffic document

Administrative investigation in the economic capital following a digital video

In line with its immediate response to content published on social media platforms, the Casablanca Prefecture of Police has intervened following a video showing a citizen expressing a grievance. The individual expressed frustration over an unjustified delay in the procedure for retrieving an official document withdrawn due to a traffic violation, despite having paid the settlement fine within the specified time.

Thorough investigations to determine responsibilities and impose sanctions

Sources indicated that the security services in Casablanca treated the video with the utmost seriousness, issuing instructions to open a comprehensive and precise administrative investigation. This inquiry aims to examine all circumstances surrounding the incident and verify whether there were any potential professional breaches by the security personnel involved.

The information also emphasized that if any dereliction of duty or professional negligence is proven, disciplinary actions will be immediately taken in accordance with applicable regulations, reinforcing the principle of accountability.

Security vigilance policy and improving services to citizens

This move is part of the approach adopted by the General Directorate of National Security, which is based on a serious and immediate response to all complaints and content concerning security affairs, especially those published in the digital space that allege misconduct by police officers.

Through this continuous vigilance, the security institution seeks to upgrade the level of services provided to users, promote values of public service based on transparency and equity, respect citizens’ rights, and completely eliminate any practices harmful to the image of the National Security apparatus.